Warranties and Returns

SHIPPING & RETURNS POLICY FOR ALL CLOCKS – AND WARRANTY POLICIES BY COMPANY

DAMAGE IN SHIPPING

Please read the following carefully.  Failure to follow these guidelines and instructions could result in your financial loss, regardless of claim.

DELIVERY BY COMMON CARRIER:

This is delivery by other than UPS & USPS. This type of delivery will be made for the order of a Grandfather clock and some large and heavy wall clocks, curio cabinets, and other large heavy items where shipment by common carrier truck is necessary. If your item is damaged in shipment and delivered by freight company (NOT UPS or FedEx or USPS), YOU MUST NOTE THE DAMAGE ON THE FREIGHT BILL AT THE TIME OF DELIVERY FOR A CLAIM TO BE VALID. FAILURE TO NOTE THE DAMAGE ON THE DELIVERY FREIGHT BILL, WITH SIGNATURE OF DRIVER DELIVERING PRODUCT, WILL VOID YOUR ABILITY TO SEEK REIMBURSEMENT FOR DAMAGES. IF THE DAMAGE IS NOTICED WHILE DELIVERY IS BEING MADE, IT IS IN YOUR BEST INTEREST TO REFUSE THE SHIPMENT AND NOTIFY US IMMEDIATELY.  A REPLACEMET WILL BE SENT AND WE WILL HANDLE THE CLAIMS PROCESS.

Please remember: IF YOU ACCEPT THE DELIVERY OF A DAMAGED CLOCK, DELIVERED BY A FREIGHT COMPANY (trucks carrying very large objects, e.g. grandfather clocks, curio cabinets), AND YOU DO NOT REFUSE THE CLOCK, AND YOU DO NOT NOTE ANY DAMAGE ON THE FREIGHT BILL, WE WILL NOT BE ABLE TO ASSIST YOU WITH YOUR CLAIM.  YOU WILL HAVE TO PROCESS THE CLAIM YOURSELF, AND IT MAY WELL NOT BE SUCCESSFUL.

UPS & USPS DELIVERIES:

If your clock is damaged in shipment, you must notify us within 24 hours. Since all clocks are shipped insured, you must save all packing materials for an inspection by the shipping company.

Call 1-800-4CLOCKS (425-6257), or email us at Sales@1-800-4CLOCKS.com and describe the nature of the damage along with the clock style, name, stock number, manufacturer's name, your order number, name, address and the phone number where we can reach you.

OTHER SHIPPING

If an instance arises where a return is agreeable, buyer must both contract and pay for full return shipping (e.g. via FedEx or UPS), including full insurance for the amount of the purchase price. If any insurance claim is necessary, buyer is fully responsible for processing the claim (1-800-4CLOCKS would of course assist in any reasonable way necessary),

Clocks will be delivered in the original factory carton, with easy set-up instructions. Shipping time is 1 to 3 weeks if the clock is in stock with the manufacturer. You will be notified if shipment will be delayed by email, fax, or phone. We will do everything possible to get your order to you as quickly as possible. Note that all custom made all special order clocks cannot be returned or exchanged under any circumstances.

 

RETURNS

Any clock shipping UPS or FedEx or USPS will be allowed to be returned (other than special order or custom clocks, as noted above) within forty-five (45) days of delivery for a credit of the original charge, less the 2 way shipping charge plus a 10% (of purchase price) restocking fee. Clocks must be in 100% new or like-new condition, with all original packing and materials-fillers.

NO CLOCK SHIPPED COMMON CARRIER will be allowed to be returned under any circumstances, with the exception of refusal of delivery for the express cause of damage at the time of delivery. If an instance arises where a return is agreeable, buyer must both contract and pay for full return shipping, including insurance for the amount of the purchase price. If any insurance claim is necessary, buyer is fully responsible for processing the claim (1-800-4CLOCKS would of course assist in any reasonable way necessary),

If you are returning a clock, please contact us by calling 1-800-4CLOCKS (425-6257) or send an email to us at Sales@1-800-4CLOCKS.com and describe the nature of the damage along with the clock style and make, your order number, name, address and phone number that we an reach you for instructions on your return. Please do not return the clock without contacting us for instructions so that we can be sure that you are credited properly for the return. We will then contact you with information about your return, credits due and/or a replacement.

IF YOU HAVE ANY QUESTIONS REGARDING OUR SALES AND RETURN POLICY, PLEASE E-MAIL THEM TO US at: Sales@1-800-4CLOCKS.com.

By using this website, www.1-800-4CLOCKS.com, you agree to be bound by the terms outlined above, regarding shipping and return.

1-800-4CLOCKS reserves the right to change or update information and/or prices at any time. Although we work very hard to avoid errors in any information or pricing, we reserve the right to correct errors and cannot honor pricing errors in our product listings.

 

Warranty, Policy For Howard Miller Clocks

WARRANTY

Howard Miller warranty for grandfather clocks (floor clocks) is 2 years. Howard Miller warranty for wall and mantel clocks is 1 year. Specific warranty information and exceptions are described with the instruction manuals packed with each clock.  In order for the warranty to be valid, the clock must be unpacked, set-up or hung and operated properly, according to those very detailed instructions.

This product has been manufactured using only the very finest materials and has been thoroughly tested prior to leaving our manufacturing facility.

Howard Miller warrants to the original consumer/purchaser or recipient that this product will be free from defects in material and workmanship under normal use and service for a period of two years (for Grandfather Clocks) and one year (for wall, mantel and other clocks) from date of purchase.  Howard Miller's obligation under this warranty shall be limited to repairing the product with new or renewed components or, at its option, replacing it with a new or renewed product. This warranty does not include damage to product or components resulting from abuse, accident, alteration, climatic/ environmental conditions, damage beyond normal use, freight damage, mishandling, misuse, or unauthorized repair.

HOWARD MILLER DISCLAIMS ANY LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF BREACH OF THIS WARRANTY OR ANY IMPLIED WARRANTY. IMPLIED WARRANTIES ON THIS PRODUCT SHALL BE IN EFFECT FOR THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE AND THEREAFTER, THERE SHALL BE NO WARRANTIES, EXPRESS OR IMPLIED, (INCLUDING MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE), ON THIS PRODUCT.

Warranty, Sales, and Return Policy For Hermle Clocks

 Hermle Black Forest Clocks warrant their clocks for two years from the date of sale. A copy of your purchase receipt must be used to show date of purchase. Clocks must be returned to Hermle Black Forest Clocks in Virginia for warranty service.

If your new clock (purchased from 1-800-4CLOCKS) is not operating properly, E-mail us or phone us a 1-800-4CLOCKS (425-6257) and tell us the problem, and we may be able to help you adjust your clock. If you cannot get the clock working, you may send it to Hermle Black Forest Clocks in Virginia for warranty service. The clock must be sent properly packed in its original packing.

Hermle Black Forest Clock Warranty:

Limited Warranty - United States and Canada

Hermle makes the following limited warranties. These limited warranties extend to the original consumer purchaser or any person receiving this product as a gift from the original consumer purchaser and to no other purchaser or transferee (the "Consumer"). Hermle warrants to the consumer that this product will be free of defect in material and workmanship for a period of two years from the date of the original retail purchase. The obligation of Hermle under this limited warranty is limited to repair or replacement (at Hermle's option) of this product. A return authorization number is required from Hermle prior to the return of any product to Hermle. Please call (434) 946-7751 for a return authorization number.

For warranty repair, please send this product, a copy of this limited warranty, your return authorization number, the seller's name, a sales receipt showing the date of purchase, a written description of the problem, your address and $10.00 to cover the cost of handling and postage to:

Hermle
Attention: Warranty Repair
340 Industrial Park Drive
Amherst, Virginia 24521

Clocks returned must be returned within the original carton to eliminate damage during the return transportation.

ALL WARRANTIES IMPLIED BY APPLICABLE LAW, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE EXPRESSLY LIMITED TO THE DURATION OF THE LIMITED WARRANTIES SET FORTH ABOVE. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. WITH THE EXCEPTION OF ANY WARRANTIES, GUARANTEES AND AGREemENTS AND SIMILAR OBLIGATIONS OF HERMLE OR SELLER IMPLIED BY STATE LAW AS HEREBY LIMITED, THE FOREGOING EXPRESS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, GUARANTEES, AGREemENTS AND SIMILAR OBLIGATIONS OF HERMLE OR SELLER WITH RESPECT TO THEREPAIR OR REPLACemENT OF ANY PRODUCT OR PARTS.

IN NO EVENT SHALL HERMLE BE LIABLE FOR AN INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES, WHETHER ARISING IN CONTRACT OR TORT. Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation may not apply to you.

SETH THOMAS CLOCKS & MOVADO CLOCKS WARRANTIES

Colibri (parent company of Seth Thomas and Movado Clocks) warrants to the original purchaser that it will repair or replace (at Colibri's option) the Seth Thomas clock due to any manufacturing defect for one (1) year from the date of purchase. Colibri requires proof of original ownership as proof or warranty coverage, and Colibri must receive any claim under this Limited Warranty within one (1) year of purchase. Colibri SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES, WHETHER ARISING IN CONTRACT OR TORT.

For in-warranty repair of products purchased in the US, please send clock, accompanied by a proof of purchase bearing store name and date of purchase with a check or money order for US $8.00 to cover the cost of handling and postage to: Seth Thomas, 1 Tupperware Drive, North Smithfield, RI 02896. 1-800-242-6300

CHELSEA CLOCK WARRANTIES

Chelsea manufacturing warranties vary by product, and are generally in the 2-5 year time frame, depending upon the individual product ordered.  Please see each description, and inquire when information is not available.

ONLINE ORDERING

We accept all major credit cards. You can email your credit card information to us at Sales@1-800-4CLOCKS.com, or you can fax it to us at 212-202-6140.  You must provide the following information:

FULL NAME: (as it appears on the credit card)

BILLING AddRESS: Street, City, State and Zip Code, Country

SHIPPING AddRESS: (for your protection and ours, we generally will ship only to the Bill To Addresses – if there is a good reason for an exception, please contact us at 1-800-4CLOCKS to discuss any alternate possible shipping destinations.  We also will accept checks (waiting for clearance) and money orders in this and any other circumstance

emAIL AddRESS:

ANY AddITIONAL SHIPPING INSTRUCTIONS: (such as gift card needed, wedding, anniversary, etc.)

PHONE NUMBER:

CLOCK STOCK NO. AND NAME:

CLOCK DESCRIPTION: (different finishes, different movement options)

CLOCK PRICE: (New York & Connecticut Residents add appropriate sales tax)

CREDIT CARD NUMBER:

CREDIT CARD EXPIRATION DATE:

CREDIT CARD SECURITY CODE (last 3 digits on back, except for AmEx, where 4 digits on front right above credit card number):

IF YOU WISH TO PAY BY CHECK

We will deposit your check upon receipt and wait 10 days for it to clear before shipping. Please PROVIDE SAME INFORMATION REQUIRED BY CREDIT CARD CUSTOMERS, see above.  Please make check payable to 1-800-4CLOCKS and mail to:

ATTENTION: ORDERS

1-800-4CLOCKS

Grand Central Terminal

15 Vanderbilt Avenue, Suite 31D

New York, New York 10017

USA